Refund policy

At The Essential Vogue (Home of Label Vishima), it’s our constant endeavor to provide you with the best quality products and service each time you shop with us. But still, if at all you are not 100% satisfied with your purchase, we're here to make the return/exchange process as smooth as possible for you. 

Here's our return and exchange policy for items purchased from our online store.

Our returns and exchange policy is 7 days from the date of delivery of the product.

If 7 days have gone by since your purchase, unfortunately we will not be able to give you a refund or an exchange.

 

DOMESTIC RETURNS/EXCHANGE POLICY

Any product purchased online shall be returned/exchanged on the following terms and conditions:

  • Not satisfied with product quality
  • Damaged/defective/faulty/wrong product
  • Retain original packaging materials/ labels
  • Product damaged post-delivery will not be accepted
  • Returns/Exchange/Replacement to be accepted within 7 days of delivery
  • Product should be unused
  • Shipping costs for returning/exchanging/replacing product to be borne by the consumer. A return shipping fee of ₹100 is charged.
  • INCASE OF A PRODUCT EXCHANGE A NEW ORDER WILL HAVE TO BE PLACED
  • In case of wrong/incorrect item sent, shipping costs borne by "The Essential Vogue"
  • Return packets to be adequately packaged to avoid damage during transit (sole responsibility of the consumer)
  • Please mail us at theessentialvogue@gmail.com or WhatsApp us on +91 8123938427 to initiate a return/exchange.
  • Customers are requested to extend some time to the customer care team to revert to their queries.
  • In case of multiple items being ordered – if for any reason the product cannot be delivered customer can choose an alternate product or The Essential Vogue will refund the amount.
  • Reverse pickups are applicable only for a selected set of pin codes. You can check with our support team regarding the same or you will have to ship the item back to us.
  • Customers are requested to Return the product at the stated address for any reason:

The Essential Vogue

A-3/228, Third Floor, Janak Puri, New Delhi -110058

Note: - In case of return/exchange/replacement, request you to only use courier services provided by Delhivery / FedEx / Blue Dart or DTDC. 

Note: - Sale products are not subject to return or exchange.

Claims for Incorrect, Damaged, or Missing Products

At The Essential Vogue, we follow a structured verification process to ensure fairness to both our customers and our brand.

Claim Timelines

All claims must be reported within the following timelines from delivery:

  • Incorrect product received: Within 24 hours
  • Damaged product received: Within 24 hours
  • Missing item(s): Within 24 hours

Claims raised beyond this period may not be accepted.

Mandatory Evidence

To process any claim, customers must share:

  • Clear photos of the product received
  • Clear photo of the product tag / SKU / barcode
  • Photos of outer and inner packaging
  • Unboxing video (mandatory for damaged & missing items)

Claims without sufficient evidence will not be processed.

Claim Resolution

Once verified, claims will be resolved in the following order:

  1. Replacement (subject to stock availability)
  2. Return + replacement
  3. Refund (processed only after product return & QC approval)

Refunds are not issued without physical return, except in courier-verified damage cases.

Important Notes 

  • Claims are subject to internal verification
  • Products showing signs of use, wear, or tampering are not eligible
  • The brand reserves the right to reject fraudulent or inconsistent claims

INTERNATIONAL RETURNS & EXCHANGE POLICY

In case of international orders, we do not offer a return and exchange policy due to the prohibitive nature of shipping costs.

However, returns will be only accepted in the following cases:

·                   Genuine manufacturing defect

·                   Damaged/defective/faulty/wrong product

·                   In case any wrong item has been shipped to the customer

All the above issues should be reported to our customer care team within 14 days from the date of delivery of the order.

CANCELLATION/REFUNDS POLICY

Any product purchased online shall be subject to cancellation/refunds on the following terms and conditions:

CANCELLATION

Cancellation can be done only within 24 hours from placing the order.
No cancellation shall be allowed/entertained after 24 hours of placing the order.
Once cancellation request is received, the same shall be processed in 5 working days and refund shall be initiated.
Notification for the same will be given to the Customer on their registered email ID and contact numbers.

REFUND

·               Refund & exchange shall be initiated only once the product is received by The Essential Vogue.

·                Product returned will either be replaced or refund for the product shall be initiated by The Essential Vogue.

·                Shipping costs for the return of the product shall be solely borne by the Customer and shall not be refundable.

·                The original shipping charges (if applicable) will not be refunded.

·                 Refund for the product shall be made within 2 weeks from the date of receipt of the product by The Essential Vogue.

·                 If the value of the replacement product exceeds that of the previously purchased product, the difference will have to be paid in advance.

·                 Refund shall be initiated only if the reasons for the same are found to be genuine quality issues

·                 The Essential Vogue shall refund the full amount of purchase if the packages are lost in transit or in case any wrong item has been shipped to the customer.

·                 In case of mispricing, The Essential Vogue bears the responsibility of refunding the amount of purchase to the customer.

 

No requests for refund shall be allowed in the following cases:

·                In case of minor design and colour variations. [Handloom products are subject to vary in terms of color, design, etc.]

·                 Incorrect or outdated delivery address.

·                 Incorrect address format including any form of a PO Box address.

·                  After 3 failed delivery attempts by the courier service

·                  Package refused by recipient.

·                  Products returned in a used or damaged condition.

 

MODE OF REFUND

All the refunds for the payments made by way of Credit Card/Debit Card/Net Banking/Paytm shall be made in the same way in which the payments were made. We’ll credit your account within 14 business days. This will show on your next statement, depending on the issuing bank and/or billing cycle.